Privacy Policy

Privacy Policy

Who we are

Our website address is:

This privacy policy sets out how the Paul Trailers Ltd uses and protects any information that you give for us.

The Paul Trailers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

This policy has been updated in line with GDPR policies which came into effect on 25 May 2018.

What we collect 

We may collect the following information:

  • Identity Data includes name and title, including company name.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.

Your data will be shared with the relevant department at the Paul Trailers Ltd for a member of the team to get in touch with you.

Why we need your personal information

We need your personal information to write out a sales invoice or service.

We may also need your data to contact you for service or repair of the trailer.

We may also contact you to give you the quote you asked for or to offer you a product (in this case a trailer or part) that we think may meet your expectations.

Who has access to your data

We will never sell or rent your information to third parties, nor will we share your information with third parties for marketing purposes.

We do not store your debit/credit card details. If you choose to pay for the service by debit/credit card, you card details are encrypted and secured by Barclaycard (UK) Limited and cannot be accessed by Paul Trailers Ltd staff.

How do we collect information from you?

We may collect personal information directly from you when:

  • You contact us by telephone, email or post.
  • You visit our website and by filling our contact forms.
  • We contact you by telephone, email or post.

How to access and update your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We always try to maintain the most up-to-date information about you on our records. If you change email address or want us to update or remove any other information we have about you (including the option to completely delete your details), please email us at with your request. Alternatively, you could write to us at the address detailed above.

You can also request a full record of all data we have stored that relates to you. Depending on the nature of your request, this may take up to 28 days to process. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Data security

There are several measures in place to ensure that all personal information you give us is secured to protect your privacy.

Any information we receive from you is stored securely servers one of our third party service providers.

If the client provides us with his data in writing, his data is stored in a locked room accessible only to the director and one employee. Our Unit is also protected by a CCTV camera system combined with an alarm, who immediately informs us about this.

Our computers that we use in the office are protected by antivirus programs.

Data location and transfers

The servers  of the third parties Paul Trailers Ltd it uses are located within the EU. We do not transfer your personal data outside the EU

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